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Free standard shipping on every order · Ships in 1 business day (Mon–Fri)

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Order status

Where is my order?

Every order gets two emails: a confirmation at checkout, and a tracking number the moment it ships. Here is what happens between them.

  1. 1

    Order confirmed

    You receive a confirmation email with your receipt within a few minutes of checkout.

  2. 2

    Preparing your order

    We pick and pack within 1 business day (Mon–Fri). Orders placed before 11:00 PM CST (UTC −6) on a business day ship the next business day.

  3. 3

    Shipped

    A second email arrives with your carrier and tracking number. Allow up to 48 hours for the first carrier scan to appear.

  4. 4

    Out for delivery

    Parcels arrive in 1–3 business days (Mon–Fri). Freight items are scheduled by appointment and take 3–10 business days.

Tracking not updating?

It can take up to 48 hours after you receive the shipping email for the carrier to register the first scan. Until then, the tracking page may look empty even though your package is already moving.

If your order has not arrived within 20 days of the shipping confirmation, contact us with your name and order number and we will open a trace with the carrier the same day.

Ask us directly

Send your order number and we will tell you exactly where your order is. We reply to every email within one business day.

Monday–Friday, 9:00 AM – 6:00 PM CST

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