Order Acceptance and Cancellation Policy
How we review, accept, limit and cancel orders — and what happens to your payment if an order cannot be fulfilled.
Last updated September 5, 2026 · Applies to all orders placed on home24care.com
Order acceptance
All orders placed through Home24Care constitute an offer to purchase and are subject to review and acceptance by us. Submitting an order and receiving an automatic order confirmation email does not by itself form a binding contract of sale. The contract is formed when we dispatch the goods.
We reserve the right to refuse, limit or cancel any order at our sole discretion, including in situations involving:
- Product availability issues or stock shortages
- Pricing, listing or typographical errors
- Suspected fraudulent or unauthorized activity
- Orders that cannot pass our payment verification checks
- Orders for regulated products from buyers who cannot evidence the required certification
- Violations of our Terms of Service
Order limitations
We may limit or cancel quantities purchased per:
- Person
- Household
- Order
- Customer account
- Payment card
- Billing address
- Shipping address
These restrictions may be applied to orders that appear to be placed by the same customer or using related account information. They exist to prevent abuse, unauthorized reselling and fraudulent purchases.
Pricing and listing errors
We take care to ensure that prices, descriptions and availability on this website are accurate. If an error means an item was listed at an incorrect price, we will contact you before processing the order and give you the choice of proceeding at the correct price or cancelling for a full refund. We will never charge you more than the price you agreed at checkout without your consent.
Order changes and cancellations
If we modify or cancel an order, we will make reasonable efforts to notify you using the email address or phone number you provided at checkout. We cannot be responsible for delays or non-delivery caused by contact or address information that is incorrect, incomplete or out of date.
If payment has already been taken for an order we cancel, a full refund is issued to the original payment method. Refunds for cancelled orders are processed immediately and typically appear on your statement within 3–10 business days depending on your bank.
To cancel an order yourself, contact us at contact@home24care.com or +1 575 271 0768 as soon as possible with your order number. Orders can be cancelled free of charge at any point before dispatch.
Fraud prevention and verification
To protect our customers and our business, orders may be subject to additional verification. We may contact you to confirm details before approving an order, and we may request evidence of certification for regulated products. Orders that fail verification are cancelled and refunded in full.
Contact information
If you have a question about an order, contact us:
- Company: home24care GROUP LLC, trading as Home24Care
- Email: contact@home24care.com
- Phone: +1 575 271 0768
- Address: 320 Klagetoh St, Gallup, NM 87301, United States
- Support hours: Monday–Friday, 9:00 AM – 6:00 PM CST
We reply to every email within one business day. Please include your order number so we can find your order straight away.