Warranty and Replacement Policy

What the warranty covers

home24care GROUP LLC provides a Three-Year Limited Warranty on all products sold through Home24Care. The warranty runs for 3 years from the date of delivery and covers manufacturing defects and product failures that occur under normal use conditions.

• Defects in materials or workmanship
• Structural failure of components under normal, intended use
• Hardware, fixings and fasteners supplied with the product
• Finish defects such as premature powder-coat failure or delamination

What the warranty does not cover

This warranty does not cover:

• Misuse, abuse or accidental damage
• Improper handling, assembly, installation or storage
• Unauthorized modifications, alterations or repairs
• Damage caused by neglect or by failure to follow the product instructions
• Normal wear and tear, including natural weathering and colour change in timber
• Damage caused by extreme weather events, flooding, fire or impact
• Commercial or rental use of products sold for residential use

Replacement products

If you are entitled to a replacement, Home24Care will supply a product that is identical or of equal value. If the exact product is no longer available, we may instead:

• Supply a replacement product of similar specification and value,
• Issue a full refund, or
• Repair the product within a reasonable timeframe.

Replacement products are covered by the same return, refund and warranty conditions as the original order. The warranty on a replacement runs for the remainder of the original warranty period.

How to make a warranty claim

1. Email contact@home24care.com or call +1 575 271 0768 with your order number and the date of delivery.
2. Describe the fault and attach clear photographs showing the defect and, where relevant, the product as installed.
3. Our team will assess the claim and respond, usually within one business day.
4. If the claim is approved we will ship replacement parts, a replacement product, or issue a refund — whichever resolves the fault.

You do not need to return a defective product before we begin resolving a warranty claim in most cases.

Your statutory rights

This warranty is provided in addition to, and does not limit, the rights available to you under applicable consumer protection law. Nothing in this policy excludes any right that cannot lawfully be excluded.

Contact information

To make a warranty claim or ask about coverage, contact us:

• Company: home24care GROUP LLC, trading as Home24Care
• Email: contact@home24care.com
• Phone: +1 575 271 0768
• Address: 320 Klagetoh St, Gallup, NM 87301, United States
• Support hours: Monday–Friday, 9:00 AM – 6:00 PM CST

We reply to every email within one business day. Please include your order number so we can find your order straight away.