Privacy Policy
How Home24Care collects, uses, shares and protects your personal information, and the rights you have over it.
Last updated September 5, 2026 · Applies to all orders placed on home24care.com
1. Introduction and scope
This Privacy Policy describes how home24care GROUP LLC, trading as Home24Care ("we", "our" or "us"), collects, uses, shares and protects your personal information when you visit our website, make a purchase, or interact with our services. It applies to all visitors to this website and all customers of our products.
We are committed to transparency in our data practices and to compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the General Data Protection Regulation (GDPR) where it applies, and other relevant data protection regulations. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Information we collect
Personal information you give us
We collect personal information that you provide voluntarily, including your name, email address, phone number, billing address, shipping address and payment information, when you place an order, create an account or contact customer service.
Business information
For trade and commercial customers we may collect business names, tax identification numbers, professional licences and EPA certification details where these are necessary for the transaction or required by regulation.
Technical information
We automatically collect certain technical information when you visit, including your IP address, browser type, operating system, referring website, pages viewed, and the dates and times of your visits, through cookies and similar technologies.
Store analytics
We run our own analytics rather than using a third-party advertising network. It records which pages and products were viewed, what was added to a cart, and whether an order was completed, so we can see what works and what does not.
This data is deliberately anonymous. Your browser is given a random identifier that is stored on your device and is never linked to your name, email or order history. We record only the two-letter country code supplied by our content delivery network — we do not run an IP lookup and we do not store your IP address alongside this data. Referring websites are reduced to a domain name before storage, so search terms and tracking parameters in a referring link are discarded.
Clearing your browser storage removes the identifier and you are counted as a new visitor. Aggregate totals are retained for up to 400 days; the individual event feed is kept for 7 days.
Communication data
We retain records of communications between you and our customer service team, including emails, phone calls and chat sessions, in order to provide support and improve our service.
3. How we use your information
- Order processing and fulfilment — to process orders, arrange shipping, handle returns and provide support related to your purchases.
- Account management — to create and maintain your account, provide order history and save your preferences.
- Customer service — to respond to enquiries, resolve issues and improve how we support customers.
- Legal compliance — to meet tax obligations, consumer protection requirements, hazardous-goods and environmental regulations, and fraud prevention duties.
- Business operations — to analyse aggregated, de-identified data for website improvement and inventory planning.
- Marketing — to send you offers and product news, only where you have opted in, and only until you opt out.
5. Data security and protection
We implement security measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction. These include TLS encryption of data in transit, encryption of sensitive data at rest, strict internal access controls, and regular review of our systems.
Access to personal information is restricted to authorized personnel and service providers who need it to perform their role.
No method of transmission over the internet or electronic storage is completely secure. While we cannot guarantee absolute security, we commit to addressing any security incident promptly and to notifying affected users as required by law.
7. Your privacy rights
- Access — request a copy of the personal information we hold about you.
- Correction — request that inaccurate or incomplete information be corrected.
- Deletion — request deletion of your personal information, subject to legal and accounting retention requirements.
- Portability — request a copy of your information in a structured, machine-readable format.
- Opt out — unsubscribe from marketing at any time using the link in any marketing email, or by contacting us.
- Non-discrimination — we will not deny you goods or services, or charge you a different price, for exercising any of these rights.
To exercise any of these rights, email contact@home24care.com with the subject line "Privacy request". We will verify your identity and respond within the timeframe required by applicable law, and in any case within 45 days.
8. Data retention
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, to resolve disputes and to enforce our agreements.
| Record type | Retention period |
|---|---|
| Customer account information | While your account is active, plus a reasonable period afterwards |
| Order and payment records | Seven years from the transaction date, for tax, warranty and legal compliance |
| Customer service communications | Up to three years, for quality assurance and dispute resolution |
| Marketing preferences | Until you opt out, plus a record of the opt-out itself |
When information is no longer needed we securely delete or anonymise it.
9. Third-party services and links
Our website may contain links to third-party websites, services or applications that are not owned or controlled by home24care GROUP LLC. This Privacy Policy does not apply to them, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policy of any third-party service you use.
10. Children's privacy
Our website and services are intended for individuals aged 18 or over. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
11. International data transfers
We operate from the United States, and your personal information is processed there. If you access our services from outside the United States, you understand that your information will be transferred to and processed in the United States. Where we transfer personal information internationally, we ensure appropriate safeguards are in place in line with applicable privacy law.
12. California privacy rights (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, used, shared or sold; the right to delete personal information; the right to correct inaccurate personal information; and the right to opt out of the sale or sharing of personal information.
We do not sell personal information, and we do not share it for cross-context behavioural advertising. To exercise your California rights, email contact@home24care.com or call +1 575 271 0768.
13. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements or business operations. Updated versions are posted on this page with a revised effective date. Continued use of our services after an update constitutes acceptance of the revised policy.
Contact information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint about our data practices, contact us:
- Company: home24care GROUP LLC, trading as Home24Care
- Email: contact@home24care.com
- Phone: +1 575 271 0768
- Address: 320 Klagetoh St, Gallup, NM 87301, United States
- Support hours: Monday–Friday, 9:00 AM – 6:00 PM CST