Shipping Policy

Where we ship

Home24Care ships to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship internationally, and we cannot deliver to freight-forwarding addresses.

We can deliver to residential addresses, commercial addresses and most PO boxes for small parcels. Oversized items that move by freight require a physical street address where the carrier can bring a truck.

Shipping cost

Standard shipping is free on every order, with no minimum spend. The price you see on the product page is the price you pay — we do not add handling, fuel or oversize surcharges at checkout.

Any applicable sales tax is calculated and displayed on the checkout page before you confirm payment. All prices are shown in U.S. Dollars (USD).

Handling and delivery times

Orders placed before 11:00 PM CST (UTC −6) on a business day are processed the same day and usually ship the next business day. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery estimates are business days and exclude weekends and public holidays. Severe weather, carrier backlogs and remote delivery areas can extend transit time; we will contact you if we know your order is delayed.

Freight and oversized deliveries

Larger structures — gazebos, pergolas, saunas, outdoor kitchens, carports and pallet quantities of refrigerant — ship on a pallet by freight carrier at no extra cost to you.

• The carrier will call to schedule a delivery appointment before arriving.
• Delivery is curbside. The driver is not able to carry items into a garage, yard or house.
• Someone aged 18 or over must be present to sign for the delivery.
• Please inspect the pallet before signing. If there is visible damage, note it on the delivery receipt and photograph it.

Multiple shipping addresses

We are not able to split a single order across multiple destinations. If you need items delivered to different addresses, please place a separate order for each address.

Order status and tracking

You will receive an order confirmation email immediately after checkout, and a second email containing your tracking number once your order leaves the warehouse.

Please allow up to 48 hours after you receive the tracking email for the carrier to register the first scan. Until then the tracking page may show no movement even though the package is on its way.

If your order has not arrived within 20 days of the shipping confirmation, email contact@home24care.com or call +1 575 271 0768 with your name and order number and we will open a trace with the carrier.

Shipping restrictions on refrigerants

By placing an order for a regulated refrigerant you confirm that you hold the certification your purchase requires and that the product will be handled, charged and recovered in line with EPA regulations. We may ask you to provide your certification number before an order is released.

Lost, damaged or undeliverable packages

If your order arrives damaged, photograph the packaging and contents before unpacking further and contact us the same day. We will arrange a replacement or a full refund without requiring you to return the item in most cases.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to confirm the correct address and reship at no charge.

Full details on returns and refunds are set out in our Refunds and Returns Policy.

Contact information

If you have a question about shipping or an order in transit, contact us:

• Company: home24care GROUP LLC, trading as Home24Care
• Email: contact@home24care.com
• Phone: +1 575 271 0768
• Address: 320 Klagetoh St, Gallup, NM 87301, United States
• Support hours: Monday–Friday, 9:00 AM – 6:00 PM CST

We reply to every email within one business day. Please include your order number so we can find your order straight away.