Secure Payment and Security Policy

Secure transactions

Home24Care uses Transport Layer Security (TLS) with 128-bit encryption or higher across the entire website. Every page and every form is served over HTTPS, so information you enter is encrypted in transit.

This protects sensitive information such as:

• Passwords
• Payment details
• Personal and delivery information

PCI DSS compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a global security standard designed to protect cardholder data and reduce fraud.

Home24Care maintains a secure payment environment in line with PCI DSS requirements by processing all card payments through PCI DSS Level 1 certified payment providers. Card details are entered directly on our payment provider's hosted, encrypted checkout — they are never transmitted through or stored on our own servers.

Accepted payment methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Other major credit and debit cards, and any digital wallet shown at checkout

Payment terms

• All prices on this website are listed in U.S. Dollars (USD $).
• Applicable sales tax, where it applies, is calculated and displayed at checkout before you confirm payment.
• Standard shipping is free; no shipping charge is added at checkout.
• Payment must be received in full before an order is processed and shipped.
• By submitting payment information you confirm that you are authorized to use the selected payment method.

What we can see about your payment

We do not have access to your complete card number, and we do not store full card details on our servers. Once a transaction completes, our payment provider passes back only:

• Your billing information
• Your shipping information
• The order details
• The last four digits and card brand of the payment method used

Your full payment credentials remain with the payment processor at all times.

How charges appear on your statement

Charges from this store appear on your card or bank statement as Home24Care. If you see a charge you do not recognise, contact us at contact@home24care.com or +1 575 271 0768 before disputing it — we can usually identify and resolve it the same day.

Privacy and data protection

Home24Care respects your privacy. We do not rent, sell or share your personal information with third parties for marketing purposes. Our Privacy Policy sets out in full how your information is collected, used, stored and protected.

Our security commitment

We continuously monitor and improve our systems to protect transactions and customer data. This includes enforced HTTPS, strict transport security, restricted internal access to customer records, and regular review of our payment integrations.

Contact information

For questions about payments or account security, contact us:

• Company: home24care GROUP LLC, trading as Home24Care
• Email: contact@home24care.com
• Phone: +1 575 271 0768
• Address: 320 Klagetoh St, Gallup, NM 87301, United States
• Support hours: Monday–Friday, 9:00 AM – 6:00 PM CST

We reply to every email within one business day. Please include your order number so we can find your order straight away.