Store policies
Everything that governs an order placed on home24care.com — what shipping costs, how long you have to change your mind, what the warranty covers, and how your payment and personal data are handled. Written in plain language, with no clause buried in a footnote.
Shipping Policy
Free standard shipping on every order within the United States. Orders leave our warehouse within 1 business day (Mon–Fri) and typically arrive in 1–3 business days (Mon–Fri).
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Refunds and Returns Policy
Return any item within 90 days of delivery — defective or not. No restocking fees, and approved refunds are issued to your original payment method within 7 business days.
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Warranty and Replacement Policy
Every product sold by Home24Care carries a Three-Year Limited Warranty covering manufacturing defects under normal use conditions.
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Order Acceptance and Cancellation Policy
How we review, accept, limit and cancel orders — and what happens to your payment if an order cannot be fulfilled.
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Secure Payment and Security Policy
How we protect your payment information, which payment methods we accept, and what we can and cannot see about your card.
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Privacy Policy
How Home24Care collects, uses, shares and protects your personal information, and the rights you have over it.
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Terms of Service
The terms that govern your use of home24care.com and any purchase you make from Home24Care.
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Accessibility Statement
Our commitment to keeping home24care.com usable for everyone, and how to tell us when we fall short.
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The short version
- Shipping
- Free standard shipping on every order, no minimum. Ships in 1 business day.
- Returns
- 90 days from delivery, defective or not. No restocking fees.
- Warranty
- Three-Year Limited Warranty on everything we sell.
- Payments
- Visa, Mastercard, Amex and Discover, processed on an encrypted PCI DSS checkout.